Overview
A leading consulting firm—where frequent employee travel is vital for client engagement and on-site project delivery—faced growing challenges with its outdated travel management processes. Booking delays, manual reimbursements, and a lack of real-time oversight impacted both productivity and employee morale.
Challenges
- Delays in booking flights, hotels, and cabs, disrupt schedules
- Frustrating, manual reimbursement workflows requiring multiple approvals
- No real-time visibility into employee travel, increasing operational risk
- Heavy reliance on travel admins for coordination
- Low employee satisfaction due to inefficient travel processes
The Solution
To overcome these challenges, the firm implemented a self-service Travel SaaS platform designed to streamline every aspect of corporate travel.
Key Features Implemented:
- Unified Booking Dashboard – Allowed employees to manage flights, hotels, and cabs independently
- Automated Policy Enforcement – Ensured compliance with corporate guidelines at the time of booking
- Integrated Reimbursement Workflows – Reduced manual approvals and sped up claims processing
- Real-Time Travel Tracking – Provided managers with live oversight for better coordination and safety
Results
- 98% Employee Satisfaction – Booking and reimbursement became fast, intuitive, and frictionless.
- 60% Faster Approval Turnaround – Automated workflows minimized dependency on travel admins.
- Improved Duty of Care – Real-time tracking enhanced employee safety and organizational responsiveness.
- Reduced Administrative Overhead – Self-service capabilities empowered employees and freed up HR/travel teams.
Key Takeaway
By adopting a modern, user-friendly Travel SaaS platform, the consulting firm significantly improved both operational efficiency and employee satisfaction. This case highlights how empowering employees with seamless, compliant, and transparent travel tools can transform the workplace experience and drive strategic value for businesses.