Overview
A leading insurance company in India with over 900 employees across multiple cities was grappling with high corporate travel expenses and operational inefficiencies. Their legacy travel system lacked automation, resulting in manual approvals, delayed bookings, and non-compliance with corporate policies.
Challenges
- Disjointed travel booking processes across teams and locations
- High costs due to last-minute, non-optimized bookings
- Limited visibility into real-time travel data and spending trends
- Manual approval flows causing bottlenecks Inconsistent adherence to travel policies
The Solution
The company adopted an AI-powered Travel SaaS platform to digitize and optimize their travel operations end-to-end.
Key Features Deployed:
- AI-Based Booking Assistant – Recommended best fares based on company policy and historical trends
- Automated Approvals – Streamlined multi-level approvals across departments
- Real-Time Policy Enforcement – Blocked non-compliant bookings at source
- System Integration – Connected travel data with HRMS and accounting systems
- Analytics & Insights – Provided real-time visibility and forecasting tools
Impact & Results
- 30% Cost Reduction – Due to smarter booking choices, centralized visibility, and elimination of off-policy expenses.
- 50% Faster Approval Turnaround – Thanks to workflow automation and smart routing.
- 95% Policy Compliance – Enforced automatically at the time of booking.
- Improved Admin Productivity – HR and travel coordinators reported fewer manual tasks and better control.
Key Takeaway
By implementing a smart Travel-as-a-Service solution, the Indian IT firm unlocked measurable cost savings and operational efficiency. This case highlights how AI and automation can redefine corporate travel management, especially for fast-scaling enterprises looking to balance employee experience with financial discipline.